Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
communicate with peers and supervisors
seek assistance and expert advice
seek feedback from users
literacy skills to interpret technical documentation, equipment manuals and specifications
research skills to locate appropriate sources of information regarding industry-specific technologies
safety awareness skills to work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
technical skills to:
identify features of the industry-specific technologies
test and evaluate the industry-specific technologies
use the industry-specific technologies.
Required knowledge
awareness of current technology trends, directions in IT and the major industry technology standards used in the area
vendor product directions
current industry hardware and software products, and their general features, capabilities and application
information-gathering techniques.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Industry sector may include: | business services or information worker information and communications technology telecommunication. |
Industry-specific technologies may include: | vendor specific: hardware integrated services internet access mobile communication devices networks peripherals software. |
Sources of information may include: | appliances software and technical connections guidance and other outputs supplied by vendors and manufacturers documents test pages vendor and manufacturer guidance regarding requisite depth of knowledge of industry-specific technologies web pages. |
Environmental considerations may include: | correct disposal by an authorised body of redundant hardware: circuit boards hard drives motherboards recycling safe disposal of packaging: cardboard paper plastic polystyrene. |
Feedback may include: | competency skill level industry-validated demonstration of competency through certification interviews meetings. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist